Replies to Inquiries
・As a general rule, we do not respond to questions about game strategy, game specifications, opinions, or requests.
・Depending on the content or circumstances of your inquiry, we may be unable to provide a reply.
・For information or issues already announced in Notices or on the official website, we may refer you to the relevant announcement.
・We do not offer phone support.
・The support desk is closed on Saturdays, Sundays, holidays, and company holidays, so replies will be sent the following business day.
*Please note that the support desk may be busy immediately after company holidays, so replies may take longer than usual.
If You Have Not Received a Reply to Your Inquiry
Depending on the content and circumstances of your inquiry, a reply may take some time.
After we receive your inquiry, we send an automatic confirmation email.
If you do not receive the automatic confirmation email, you will also be unable to receive replies from the support desk.
If you did not receive the automatic confirmation email, please check the following before submitting your inquiry again.
・Depending on your settings, the email may have been sorted into your spam folder. Please check your filter settings and spam folder.
・Depending on your environment, delivery may take some time, so please wait a while and check again.
・If you use domain-based receive settings, please allow emails from "@heroaca-unitedsurvival.com".
*For details on these settings and how to check them, please contact your mobile carrier.