If you are unable to update the app, please check the following.
■ Check the Compatible Environments
If your device does not meet the compatible environments, please consider updating your OS or using a supported device.
You can check the compatible environments here.
■ If Your Device Meets the Compatible Environments
If you still cannot update even though your device meets the compatible environments, please check the following.
*Available options may differ depending on your device model or OS.
[App Store]
(1) Launch the App Store
(2) Tap the profile icon at the top right of the screen
(3) Tap "Update" for the app under "Available Updates"
[Google Play Store]
Please try clearing the store app's cache.
(1) Tap "Apps" in your device's "Settings"
(2) Tap "Google Play Store" in the apps list
(3) Under "Storage," tap "Clear cache"
Please note that the time it takes for update data to reach each user may vary.
If the update is not displayed, we apologize for the inconvenience, but please wait until the update data reaches your device.
[Other Things to Check]
・Make sure you have enough free storage space
・Close other browsers and all apps running in the background
・Restart your device
・Check your connection environment or try a different one