It may take some time for purchased Herostones to be reflected in the app.
Please wait a while, move to an area with a stable connection, and try restarting your device.
[iOS]
Due to delays in purchase processing, it may take more than one day for your purchase to be reflected.
If your payment has not been completed in the App Store "Purchase History," please contact Apple directly.
[Android]
(1) Check your Google Play order history to confirm that the purchase was completed.
(2) Try clearing the cache for "Google Play Store" via your device's Settings app.
(3) If the purchase was completed, restart your device.
(4) Check in-game to see whether the Herostones are reflected.
[MHA UNITED SURVIVAL Web Shop]
(1) Open the menu at the top of the "MHA UNITED SURVIVAL Web Shop" page, select "Purchase History," and confirm that the purchase was completed.
(2) Try restarting the game app.
[Important]
Please do not make another purchase while your previous purchase is not being reflected, as this may result in duplicate purchases.
You can also check your purchase history using the methods below.
[iOS]
https://support.apple.com/en-us/HT204088
[Android]
https://support.google.com/googleplay/answer/2850369?hl=en
[MHA UNITED SURVIVAL Web Shop]
(1) Tap "Log In" at the top of the "MHA UNITED SURVIVAL Web Shop" page and log in with your Link ID and password.
(2) Open the menu at the top of the "MHA UNITED SURVIVAL Web Shop" page and check "Purchase History."
*For details, please check each store's Help section or contact its support desk.
If your purchased Herostones still are not reflected after waiting for a while, please contact us via "Inquiries" in the app so we can check your payment status.